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Refund policy
Refund policy
Returns and Exchanges
We at EAGEGOF would like for you to be entirely satisfied with your purchase. We will gladly accept a return or exchange of items that are in new condition with original tags. Items eligible for return or exchange cannot be washed, worn, or altered. Please note that we are unable to accept returns of items purchased from EAGEGOF stores or third-party retailers（distributors）. Additionally, for reasons of health & hygiene safety we are unable to exchange or refund underwear or swimwear items once purchased unless the items are of unsatisfactory quality or unfit for purpose.
Full Price Merchandise must be returned or exchanged within 30 days of the order date to be eligible for a refund or exchange. The refund will be applied to the original method of payment.
Sale-Price Merchandise must be returned or exchanged within 15 days of the order date to be eligible for a refund or exchange. The refund will be applied to the original method of payment.
Custom embroidered items are not eligible for returns or exchanges.
How to Return or Exchange Items:
Zhiwuyuan Rd，Nanlian District,
Shenzhen, China 518118
*Please note - the cost of this service will not be covered by us
Defective Items:
If the item you received was defective, please contact a EAGEGOF Customer Care Representative at info@eagegof.net
We at EAGEGOF would like for you to be entirely satisfied with your purchase. We will gladly accept a return or exchange of items that are in new condition with original tags. Items eligible for return or exchange cannot be washed, worn, or altered. Please note that we are unable to accept returns of items purchased from EAGEGOF stores or third-party retailers（distributors）. Additionally, for reasons of health & hygiene safety we are unable to exchange or refund underwear or swimwear items once purchased unless the items are of unsatisfactory quality or unfit for purpose.
Full Price Merchandise must be returned or exchanged within 30 days of the order date to be eligible for a refund or exchange. The refund will be applied to the original method of payment.
Sale-Price Merchandise must be returned or exchanged within 15 days of the order date to be eligible for a refund or exchange. The refund will be applied to the original method of payment.
Custom embroidered items are not eligible for returns or exchanges.
How to Return or Exchange Items:
- Please contact our customer service and put down the items you want to return or exchange. You can also email us at info@eagegof.net
- Please take your parcel to a local Post Office or use DHL or FEDEX and post it to the address below:
Zhiwuyuan Rd，Nanlian District,
Shenzhen, China 518118
*Please note - the cost of this service will not be covered by us
Defective Items:
If the item you received was defective, please contact a EAGEGOF Customer Care Representative at info@eagegof.net
